Sunday, 17 May 2015
Every b2b strives hard to provide value to customers. As a service provider to other businesses, my transcription business is on the quest to serve better and delivery value to our customers. So questions like, how can we improve our processes, how can we deliver more value to our customers, how can we provide more competitive service rates are some of the questions we ask ourselves on a daily basis. We know we deliver value and that's why our customers come to us again and again and use our services. But how do we improve our services to improve the value our customers get? Here's some of the areas we're working on constantly. We are reducing our response time. We notice that replying to a query or an email as soon as possible is valuable. It reminds your prospects and customers that you are responsive and care to be there for them. Improving the time lag between client order and us getting the projects under process. This is very important. We want to be able to get our customers' projects under process as soon as possible. We target 30 minutes. So within 45 minutes, we should be able to tell our customers that their projects are already under process and not left hanging in there or lined up in our line of production. We want to let them know we are working on their projects right away. What do you think? Are we in the right track?